Global Capability Partners

An extension of your team.
Built in India.

Most India engagements optimize for cost and volume. Yours should optimize for culture, quality, and cohesion — because the team you build there is your team, not a vendor's.

Book a 30-minute scoping call See the GCP model →
80+ headcount 5+ years operating ~200 processes managed 75+ yrs combined

Plan

Strategy, location, incorporation, transfer pricing — derisked from day one.

Build

Office, vendors, hiring, policies, agile cadence — all sequenced in parallel.

Run & Hand Back

Operational handover to your local leadership. We stay engaged on call.

Culture

Your values, rituals, and standards — embedded from day one. Not absorbed from a vendor floor.

Quality

Engineering and operations held to your bar, not a billing target. The same standards you ship in the US.

Cohesion

One team across two geographies. No vendor seam, no us-and-them, no escalation chain.

0+
Years Combined Experience
0+
People in Flagship GCC
0
Processes from India
0+ yrs
Operating Continuously
The GCP Model

A captive's culture and quality — without the five-year build.

Most companies have outsourced. The brave ones have built their own captive — and waited years for it to mature. We deliver the captive outcome on a fraction of the timeline.

Onshore
Outsourced
Captive
GCP Model
Structure
All resources in the US
Smaller US team + vendor team
Smaller US team + extended team in client entity
Smaller US team + extended team in client entity — operated with GCP
Culture
Client culture
Client + vendor
Client culture
Client culture
Quality Focus
Quality-focused
Volume-focused
Quality-focused
Quality-focused
Cost Benefit
0%
50%
100%
90%
Position
Start here
Where most companies are
Long build to get here
What we deliver — fast.
Today, most companies outsource. We help them transition to setting up their own GCC — with the operating cadence of a mature captive from month one.

"We don't outsource. We extend your team."

The GCP Operating Principle
Why India

Six reasons a GCC compounds over time.

Cost opens the conversation. The other five are what keep teams in India growing decade after decade.

01

Cost Efficiency

Significant savings on operations and talent without compromising on quality — a meaningful bottom-line shift, not a race-to-the-bottom.

02

Deep Talent Pool

A vast, diverse, experienced workforce across every major engineering, product, and operations domain.

03

Innovation Ecosystem

Adjacency to India's startup hubs and R&D networks accelerates how fast your teams learn and ship.

04

Follow-the-Sun

Time-zone offset compresses cycle time. Production and support never sleep — and neither does delivery momentum.

05

Scalable Operations

Ramp up — or diversify into new functions — on the timeline the business actually needs.

06

Mature Infrastructure

Decades-deep IT infrastructure, service providers, and partner networks ready on day one. No greenfield risk.

India hosts over 1,700 active GCCs employing more than 1.9 million professionals — the most mature ecosystem of its kind in the world.
Why GCP

Four reasons clients choose us — and one that holds it all together.

We are not a research firm and not a staffing platform. We are operators who have built this before, multiple times, end to end.

01 — Experience

75+ years across global delivery.

Deep expertise across services, product development, and global delivery — the bench needed to build and scale large teams for global organizations.

Operators, not advisors
02 — Track Record

We've done this — multiple times, end to end.

Built practices from scratch at PwC. Established and operated a GCC for ~5 years. Transitioned 100+ processes from the US. Running GCP for 5+ years.

Proven playbook
03 — Tailored

No two GCCs are alike.

End-to-end solutions shaped to your business — market research, legal and tax compliance, talent acquisition, leadership hiring, and company setup.

Built around your shape
04 — Culture

Culture is the load-bearing wall.

A collaborative, purpose-driven culture is the foundation for long-term success — and we work with you to embed yours from day one. It's the GCP difference.

The GCP difference
End-to-End Services

Plan, build, run — and hand it back.

Three phases. One playbook. We stay until your local leadership owns the center end-to-end.

Phase 01

Plan

Setup & incorporation
  • Location selection and feasibility for the GCC
  • Initial cost estimation for incorporation
  • Budget planning against headcount projections
  • Entity incorporation
  • State & national registrations — GST, PAN, IEC, Shops & Establishment
  • Bank account setup and KYC
  • Transfer pricing study
Phase 02

Build

Operations & infrastructure
  • Vendor management — finance, bookkeeping, payroll, audit
  • Office space scouting and lease
  • Hardware vendors and suppliers
  • Operational setup and team-structure design
  • Policy framework — handbook, leave, POSH, T&E
  • Agile development process implementation (where applicable)
Phase 03

Run

Hiring, leadership & handover
  • Comprehensive hiring plan — technical and non-technical
  • Leadership hiring and onboarding
  • Leadership training and integration with HQ
  • Handover to local leadership post-stabilization
  • Ongoing support and consultation for center operations

In 2020, we set out to build a Global Capability Center for a US-headquartered client in India. We didn't even realize what we were building was called a GCC. Today it runs ~200 processes from Bangalore across product, finance, HR, IT, sales, and operations — eighty-plus people, five years in, one team.

GCP
Global Capability Partners
Global Delivery
In Practice — Flagship GCC

Eighty people. One team.

A US-based AOR/EOR client asked us to build a Global Capability Center that operates as a true extension of their US team — across business processes, product, finance, HR, sales & marketing, and technology.

Engagement at a glance

A continuous, multi-year build that scaled from a small founding team into a self-sufficient, leadership-run GCC. The bill rate stays low; the ownership stays with the client.

Operating
5+ years
Bill rate
$5 – $25 / hour
Scope
Product, BPO, Finance, HR, IT, Sales
Processes
~200 managed from India
0+
Total Headcount
0+
Product Engineers
0
BPO & Operations
0
FP&A / Accounting
0
IT Support
0
Sales & Marketing
0 Processes
Currently managed from India
Product · Testing · Support · FP&A · HR · Marketing · IT

Operators, not advisors.

75+ years across PwC · Infosys · BearingPoint · Tesco
Leadership

An operator who has built this before.

Decades of experience standing up GCCs, transitioning hundreds of processes, and running global delivery across four continents.

Josh Wright
Strategy & IT

Josh Wright

Inspiring IT leader & executive partner

Bridges business and technology across cultures, organizations, and continents — reaching across organizational boundaries to develop key stakeholder relationships and influence multi-disciplinary engagements.

  • Built and ran PwC's offshore delivery centers in India and China
  • Lived and worked in India, China, and Europe
  • Specialist in global team cohesion and stakeholder alignment
PwCIndiaChinaEurope
0+ years
Combined experience across IT services, product development, and global delivery
Latest from the Blog

Operator notes from the GCC frontline.

Real lessons from building Global Capability Centers in India — incorporation, hiring, budgeting, scaling, and the cultural choices that make or break them.

Strategy 5 min
GCP India · Recent

India is no longer just an outsourcing destination — it's the capability hub.

How global companies are reframing India from cost-arbitrage to strategic capability.

Read article →
Playbook 6 min
GCP India · Recent

Pilot + Scale: why a 20-person start beats a 200-person launch.

The case for a pilot-first model — and what to test in the first six months.

Read article →
Case study 5 min
GCP India

Our journey to setting up a GCC — Chapter 1: Location.

How we chose Bangalore in the middle of the first COVID wave.

Read article →
See all articles →

Let's extend your team.

A 30-minute scoping conversation. We'll cover the functions you want to extend, your timeline, and the culture fit that has to hold for the next ten years.

Email hello@globalcapabilitypartners.com Read the blog →
Next step
30-minute scoping call
We'll cover
Functions · Timeline · Culture fit
Reach us
hello@globalcapabilitypartners.com